How do I schedule an appointment?

How do I request a prescription refill?

What Insurance Plans do you participate in?

What if I have a question about my account?

How do I transfer my records to you?









How do I schedule an appointment?
We have appointment staff to assist you in making an appointment. When you call, our appointment staff will ask you a few questions regarding your medical needs. This is to help us schedule the appropriate amount of time with the doctor. Giving thorough information when making the appointment may help you avoid having to schedule another appointment at a later time to address additional needs. Please have your insurance information available when you are calling to schedule your appointment.

It is best to arrive twenty minutes early for your appointments in order to complete or update patient information. We ask new patients to arrive thirty minutes early to fill out required information. If you arrive fifteen minutes late for a regularly scheduled appointment or five minutes late for a procedure you may be asked to reschedule at the physician's discretion.

If you must cancel an appointment, please call us as soon as you become aware that you are unable to keep it. We ask that you notify us at least 24 hours in advance. We would like to help you re-schedule, and your previous slot can then be given to another patient.

Back to Top


How do I request a prescription refill?
We ask that you contact your pharmacy if you need to transfer a prescription from one pharmacy to another or if you need a refill on a routine medication, even if the label reads, “No refills” or “Doctor must authorize.” The pharmacy will call our office for authorization. Please follow up with your pharmacy to check the status of your refill request. Our office will process pharmacy requests as quickly as possible. We advise that you plan 5 days in advance to request your refill in order to allow adequate processing time. If your last office visit was more than six months ago or if we have not previously diagnosed your condition, you may be asked to schedule an office visit. Refills are not processed through the clinic nor by the doctor on call during evenings and weekends.

Back to Top


What Insurance Plans do you participate in?
At Laurel Creek Family Medicine we participate in many managed care plans and see patients with traditional insurance. Many plans require that you make a co-payment at the time of your visit. To make it as easy as possible for you, we accept cash, checks, and most major credit cards at our office.

Back to Top


What if I have a question about my account?
If you have questions regarding your account with Laurel Creek Family Medicine, you may call our office at 992-1234, Monday through Thursday between 8 am and 5 pm. We ask that you inform us as soon as you experience any changes in your insurance coverage, address, telephone numbers, or family member/dependent status. This will help us avoid unnecessary problems or delays on your account.

Back to Top